Remind Me Next Weekend to Check Rental Texts Again
All businesses endeavor to increase customer loyalty – it'south one of the nearly constructive means to succeed. In fact, it's 5 to 25 times more expensive to learn new customers than go on current ones. So, if you have customers who've subscribed to your services or bought a limited-time contract, yous want to make certain y'all retain them.
One of the ways to do that is simply good and timely communication: specifically, a renewal reminder email may make all the departure betwixt a loyal customer and one who churns. Sending this electronic mail can:
- Pull back customers that were slipping away.
- Nurture customers with automatic subscriptions to make sure they stay and go value from their subscription.
- Remind customers to accost any problems they may be having with your products or services, helping to increase customer satisfaction.
- Inform customers that their trial period or contracts take expired/are expiring and provide an like shooting fish in a barrel way to renew.
So, to help you etch this email effectively, nosotros've collected some useful tips and crafted seven renewal reminder email templates y'all can alter or become inspired by.
Tips to write a renewal reminder e-mail:
- Be confident, only non pushy
- Continue it short and sweet
- Cull an effective subject area line
- Personalize as much as possible
- Brand information technology a baste entrada
- Ask for feedback if you desire
Here's a breakdown of our 5 tips:
- Be confident, but non pushy. Renewal emails should encourage customers to renew simply shouldn't amerce them by beingness overly persistent. Keep it cool and lighthearted, simply brand sure your customers accept the CTAs, data, or motivation they need to continue with your visitor.
- Keep it short and sugariness . You don't have to say much in a renewal reminder e-mail. The word "reminder" itself implies brevity. Customers already know your production or service, and they just need a piddling button to stay. Be friendly and inviting, but avoid writing lengthy emails virtually your offering.
- Choose an constructive subject line. The affair with field of study lines is that you might need to examination them to meet which works best. Just usually, you tin can at to the lowest degree ensure you select words that resonate with customers and create emotion or a sense of urgency. Here are some examples:
- Your contract is about to expire!
- Your trial menses is closing in
- Only Ten more days left on your business relationship
- Personalize as much as possible . This depends on what blazon of product or service you offer and also on data protection laws. Usually, it's possible to send a usage overview for software products (eastward.m. y'all've sent 350 emails since January) or a purchase summary (e.m. you saved a total of $100 by making purchases during our sale period). Brainstorm ideas that make sense for your visitor.
- Make information technology a drip entrada . Instead of sending one renewal reminder electronic mail, you tin can take a methodical approach. Figuring out what resonates most with your customers will aid you build a more effective email cadence. The first email could be sent a calendar month before expiration, then 2 weeks, then a few days. Each e-mail could have an increased sense of urgency or different offerings (e.g. what's your policy toward early bird discounts?).
- Ask for feedback if you want . This may be a expert thought for reminder emails sent after plans have already expired or when customers take canceled their plans. Yous tin add a line in your email alike to "If yous have whatever feedback on how we can amend, please permit us know in our survey – it shouldn't take more than than 3 minutes and it'll be invaluable to the states." You can get inspired past email templates request customers for feedback .
How to use our renewal reminder email templates
Any words included in brackets are placeholder text – replace them with whatever makes the most sense for your business. In some cases, sentences within brackets could be removed birthday depending on the blazon of email you're sending. When you meet these symbols {}, it means you can identify a link on that text.
Experience gratis to modify the contract renewal reminder email templates and insert a bear upon of personality.
Always be on top of customer relationships
Keep track of communications with customers, not merely when renewals are coming upward simply all yr round, with Acquire's omnichannel customer engagement platform.
7 Sample Templates
Version i: Reminder Ten days earlier contract/subscription/programme expiration
Hullo [Customer proper noun],
Thanks for using our [product/service] for the past [year] – we beloved having you lot equally our customer. Your [contract/subscription/plan] will expire in [Ten] days, and then we idea we'd bank check in.
If you desire to proceed taking advantage of [our features/platform/products] and retain all your data and preferences, you can easily renew by going to {this page}.
[We can also have a telephone call sometime adjacent week, so I can testify you our new [products/ functionalities] and reply any questions you have. Feel free to book a fourth dimension using {this link}].
Thanks,
[Your name]
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Version 2: Reminder after contract/subscription/plan expiration
Hi [Customer name],
Thanks for using our [product/service] – we hope nosotros were able to encounter your expectations. Just to let y'all know that your [contract/subscription/programme] expired yesterday and you lot won't exist able to [log in/use our service] any more.
But it's non too late! You tin can gain immediate access to your saved data and preferences past renewing from {this link}. If you renew within the next seven days, you'll also be able to take reward of our quondam 10% disbelieve for returning customers.
In case you lot have any problems or questions, don't hesitate to talk to us. Yous can use our live chat, or electronic mail united states at success@pinnacle.com.
Thanks,
[Your proper noun]
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Version 3: Reminder of trial menses ending
Hello [Customer name],
We hope yous've been enjoying our [production/service] then far! Your trial menses volition expire in a week, so we idea we'd check in about next steps.
If you lot'd like to continue using our [product/service], [I'd be happy to gear up yous upwards with an business relationship that meets your needs/you can easily purchase a plan right from {this page}]. Our plans start from [$X] and yous tin can take advantage of a [wide array of features and services/full platform].
[If you have whatever questions, feel free to answer to this email and we'll ready up a call or contact us at +123456789.]
Take intendance!
[Your name]
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Version 4: Reminder of automatic renewal
Hi [Client name],
Thanks for using our [product/service] for the past [year]!
We wanted to remind you that you've chosen the automatic renewal choice. You will be billed from your saved credit menu details for the annual amount of your plan upon expiration of your contract on [Chiliad/D/Y].
If you still want to use our [product/service], there'southward no further action required!
If there's any consequence nosotros can help with, experience free to contact our support team at support@acme.com or +1233456789.
Thanks,
[The Acme team]
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Version five: Reminder because of inactive account
Hello [Customer name],
It looks like you oasis't used [your account/our service] for quite a while now. Our policy is to [deactivate accounts/cancel subscriptions] after [X] days of inactivity.
But don't carelessness u.s. just yet!
We've recently added [some cool features] yous can try out. {Log in} and see what'due south new. If you demand a refresher, here'southward our {knowledge base of operations article} you lot can refer to.
If in that location'southward any consequence we tin aid with, please contact our support squad at support@acme.com or +1233456789. You lot can also detect us on live chat right from our website.
Thanks,
[The Superlative squad]
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Version half-dozen: Reminder of limited time offer for renewal
Hello [Customer name],
Skilful news – our visitor is running a entrada for our customers and offering a 15% disbelieve to anyone who'll renew their [plan/contract/subscription] within the next calendar week.
To take advantage of this offering, you can easily purchase a program of your choice from {this page} and add together the code LOYALCUSTOMER2020.
If there's any consequence we can assist with, delight contact our support squad at back up@height.com or +1233456789. You can likewise notice us on alive conversation right from our website.
Thanks,
[The Pinnacle team]
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Bonus: Version 7: Nurturing a churned customer
Hi [Client name],
Thanks for using our [product/service]. We're actually deplorable to see you become – but we had a good run.
If you have any outstanding questions, feel free to contact the states at support@acme.com or +123456789.
And, if you ever demand a [production/service] like ours in future, we hope we'll encounter you again.
All the best,
[The Meridian team]
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Source: https://acquire.io/template/renewal-reminder-email-template/
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